Leaders Driving the Optimal Customer Experience
Creating the optimal experience for your customers and employees to help maximize
their potential
Coaching Businesses & Leaders
- Help you assess the current state of your Customer Service aptitude
- Provide training and coaching programs to help you provide world-class customer service
- Share potential ways for you to try our services, prior to any financial commitment
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About Paul Mucci
Paul Mucci is devoted and focused on developing people and optimizing their potential! He founded Optimal Leadership in 2016 to help organizations in the Cleveland area develop their leadership skills, and provide an exceptional customer experience.
Paul has over 20 years of experience in the training and development industry. Over those twenty years he has been adjunct faculty for multiple universities in Ohio, facilitated training courses, provided 1 on 1 coaching, led successful teams as manager, and been responsible for all aspects of his own business.
Training & Coaching Services
Training Programs
Focused on your professional development, and providing the skills to help your organization provide an exceptional customer experience.
1-on-1 Coaching
1-on-1 coaching to help you continue to develop, overcome obstacles, and implement change.